INJECTABLES
Please be aware that we cannot go ahead with any injectable treatments if you are pregnant or breastfeeding. If you are currently trying to conceive or undergoing any fertility treatments, we ask that you check with your specialist before going ahead.
It is also preferable, but not essential, that you stop taking any blood thinning medications and fish oils, three days prior to your appointment.
If having wrinkle relaxers, we ask that you:
Do not lie flat for 4 hours after the procedure.
Do not rub the area for four hours – including other treatments. For example – if you have any facials or eyebrow appointments booked you won’t be able to go ahead for four hours only.
No excessive exercise and alcohol for 12-24 hours.
If having dermal fillers, we ask that you:
Do not have any active cold sores – we can’t go ahead if you do. If you are prone to them, you can ask the chemist for anti-viral treatment in the three day lead up to your appointment.
You can’t exercise after your appointment or the next day.
Have no dental appointments for 7 days post lip fillers.
Are not traveling on a long-haul flight for at least 10 days after your appointment.
Please check with your injector if you have any dermal treatments booked as to when you can go ahead with these.
If you have booked a consultation only, but may wish to go ahead with treatment, please be aware that more time may need to be booked and let our friendly admin staff know before you attend.
LASER AND IPL
We cannot go ahead with any laser or IPL treatments if you have not previously had a consultation and/or patch test with us.
We cannot go ahead with laser or IPL treatments if you have had excessive sun exposure (ie are tanned) or if you have any fake/spray tans apparent on your skin due to the risks involved.
BOOKING POLICY
To secure your appointment, all patients are required to pay a $50 booking deposit.
This deposit is fully redeemable towards any treatment performed on the day. If you attend your consultation and decide not to proceed with treatment, your deposit will be refunded in full.
Your deposit will only be forfeited if:
- You do not attend your appointment (no-show); or
- You cancel or reschedule with less than 24 hours’ notice.
For appointments made via phone or email, a secure payment link will be sent to you. If the deposit is not received within 24 hours, our booking system will automatically release and cancel the appointment.
Thank you for understanding. This policy helps us reduce missed appointments and ensure availability for all patients.
